Privacy Policy

Last Updated: September 8, 2026

Privacy Policy

Sellvoy is an e-commerce intelligence and lead enrichment platform operated by AC Ventures ("we," "us," or "our").

This Privacy Policy outlines our practices regarding the collection, use, and protection of information obtained from registered users of the Sellvoy platform, as well as our indexing of publicly available business information.

1. Information We Collect from Registered Users

When you register for an account, subscribe to a plan, or interact with our platform, we collect the following categories of information:

  • Account Information: Name, email address, password hash, and company name provided during registration.
  • Billing Information: Credit card details, billing address, and transaction identifiers. All payment processing is handled securely by our third-party payment processors (such as Stripe). We do not store raw payment card numbers on our servers.
  • Usage and Activity Data: Search queries, saved filter presets, unlocked store domains, exported datasets, API requests, and feature interactions.
  • Technical Information: IP address, browser type, operating system, device identifiers, and session timestamps collected automatically to maintain system security and prevent abusive activity.

2. Commercial E-Commerce Business Intelligence

Sellvoy maintains a global index of active e-commerce storefronts (specializing in Shopify merchants) to provide business-to-business (B2B) sales intelligence, tech stack analytics, and market research.

  • Publicly Sourced Data: We collect and index publicly accessible commercial information directly from public websites, online storefronts, legal notices (such as merchant Impressum pages), and official business social media profiles.
  • Categories of Store Intelligence: Surfaced information may include store domain, brand name, detected currency, product catalog statistics, pricing tiers, installed third-party technologies, public customer support email addresses, phone numbers, and official social handles.
  • B2B Purpose: This information is processed strictly for legitimate business intelligence, competitive benchmarking, and professional sales outreach purposes.

3. Legal Basis for Processing

We process data under the following legal frameworks:

  • Contractual Necessity: Processing account information and usage metrics to deliver subscribed services, manage credits, and process billing.
  • Legitimate Interest: Indexing publicly available commercial merchant information to operate a B2B search directory, provided such processing does not override the fundamental rights and freedoms of data subjects (GDPR Article 6(1)(f)).
  • Legal Compliance: Retaining transaction and tax records as required by applicable laws and regulatory authorities.

4. Store Owner Rights and Opt-Out (Right to Erasure)

We respect the privacy preferences of website owners and operators. If you are a store owner or authorized representative and wish to have your domain unindexed or removed from Sellvoy search results, you may submit an opt-out request at any time.

To request domain removal or data correction, please email privacy@sellvoy.com with your store domain. Requests are verified and processed promptly in accordance with applicable data protection regulations, including GDPR Article 17.

5. Data Sharing and Third-Party Sub-Processors

We do not sell, rent, or trade personal information to third parties. We share data only with trusted service providers essential to platform operations:

  • Payment Processors: Third-party payment gateways (such as Stripe) to process billing and handle invoice transactions.
  • Infrastructure and Cloud Hosting: Secure cloud server and database providers (such as Supabase, PostgreSQL, Cloudflare, and DigitalOcean) to host data and maintain service uptime.
  • AI and Analytics Providers: Secure inference engines (such as Groq and OpenAI) used to generate store positioning summaries without retaining user prompts for public training.
  • Legal Authorities: When required by subpoena, court order, or applicable law to protect our legal rights, platform integrity, or user safety.

6. Data Security and Retention

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized access, loss, or alteration.

We retain user account data for as long as your account remains active or as needed to provide services, resolve disputes, and enforce our agreements. Publicly indexed business records are refreshed on a rolling schedule.

7. Cookie Policy

Sellvoy uses cookies and similar storage technologies to:

  • Essential Operations: Maintain secure user sessions, authenticate logins, and protect against CSRF attacks.
  • Preferences: Remember interface settings, language selections, and filter configurations.
  • Performance: Monitor platform latency, error rates, and load distribution.

You can configure your browser to decline non-essential cookies. However, disabling essential cookies may impact platform functionality and authentication.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

AC Ventures (Operating Sellvoy)
General Inquiries: team@sellvoy.com
Privacy & Data Protection: privacy@sellvoy.com
Official Website: https://sellvoy.com