Refund Policy

Last Updated: September 8, 2026

Refund Policy

Sellvoy is an e-commerce intelligence and lead enrichment platform operated by AC Ventures ("we," "us," or "our").

We are committed to delivering high-quality commercial intelligence and dependable software services. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and credit adjustments for subscriptions and digital purchases made on the Sellvoy platform.

1. Overview of Digital SaaS Services

Sellvoy provides instant, digital access to proprietary e-commerce database records, live store diagnostics, app stack intelligence, and lead enrichment tools. Due to the immediate delivery of digital intelligence and consumption of cloud computing resources, our refund criteria are structured around credit utilization and transaction timing.

2. Subscription Plans and Cancellations

  • Self-Service Cancellation: You may cancel your monthly recurring subscription at any time directly through your account billing settings.
  • Access Upon Cancellation: When you cancel your subscription, your account will remain active with full access to your plan features and remaining monthly credits until the end of your current paid billing period.
  • No Automatic Renewal After Cancellation: Following successful cancellation, your payment method will not be charged for subsequent billing cycles.

3. Refund Eligibility Window (24 Hours)

We offer a 24-hour evaluation refund window for first-time subscription purchases under the following specific conditions:

  • Initial Subscriptions: If you subscribe to a paid tier (such as Starter or Growth) and determine that the service does not meet your business requirements, you may request a full refund within 24 hours of the initial transaction timestamp.
  • Zero or Minimal Credit Usage: To prevent platform abuse and raw data extraction, refund eligibility requires that you have not unlocked more than five (5) store profiles or consumed more than 5% of your plan credit allowance.
  • Subsequent Renewal Cycles: Recurring monthly renewals are non-refundable. It is the customer's responsibility to cancel their subscription prior to their scheduled billing renewal date.

4. On-Demand Credit Top-Ups and Custom Bulk Scans

  • Credit Top-Up Packages: Purchased on-demand credit top-ups are non-refundable once credited to your account organization balance, as they remain valid with no expiration while your account is active.
  • Custom Bulk Data Exports: Bespoke bulk scan deliveries and targeted database exports scoped to custom requirements (e.g., 10K+ domain packages) are non-refundable once custom data curation or processing has begun.

5. Technical Errors and Service Outages

If you encounter a verified technical defect, billing discrepancy, or duplicate charge caused by our system or payment processing partner, we will promptly investigate and issue a full correction or credit refund.

If platform downtime or technical errors prevent you from utilizing purchased features, please contact our support team with timestamps and affected store URLs.

6. How to Submit a Refund Request

To submit a refund request, please email our billing team with your account details:

  • Email: team@sellvoy.com
  • Subject Line: Refund Request: [Your Registered Account Email]
  • Required Details: Include your invoice number or transaction ID, the date of purchase, and a brief explanation of the issue or reason for the request.

7. Processing Time and Method

  • Approval and Processing: Valid refund requests are reviewed and approved within 1 to 2 business days.
  • Settlement Time: Once issued, refunds typically reflect on your original payment method (e.g., credit card or debit card via Stripe) within 5 to 7 business days, depending on your financial institution's processing timeline.
  • Original Payment Method: Refunds can only be credited back to the original payment method used during the checkout transaction.

8. Chargebacks and Payment Disputes

We encourage users to reach out to our support team directly at team@sellvoy.com before initiating a formal payment dispute or chargeback with their bank. Most billing inquiries and accidental charges can be resolved immediately without dispute fees or account suspension.

In the event of an unjustified chargeback or fraudulent dispute, we reserve the right to suspend or permanently terminate the associated account organization and data access.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

AC Ventures (Operating Sellvoy)
Billing and Support: team@sellvoy.com
Official Website: https://sellvoy.com