CompetitiveShopify Official Category

Helpdesk

Comprehensive market share, developer headquarters, and competitive saturation for all 236 apps in this category.

Total Apps
236
Total Reviews
5,674
Avg Rating
4.81 ★
Top 3 Share
47%
Market Concentration Analysis:Top 3 apps hold 47% of total category reviews

⚖️ Balanced Competition: A moderately contested category with established category leaders alongside viable mid-market competitors.

Top Apps in Helpdesk

Ranked by verified merchant review volume, store installs, and customer satisfaction

Showing top 20 of 236 apps
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Tidio: AI Chatbot & Live Chat

Tidio: AI Chatbot & Live Chat

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

Dev: TIDIO LLC•Pricing Choose the plan that best fits your business. Free Free Features Live Chat - conversations w
4.8
1,255 reviews
Store
🥈
Redo

Redo

Built for Shopify

Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more.

Dev: Redo Tech, Inc🇺🇸 US•Pricing Choose the plan that best fits your business. Returns Free Features Returns and claims porta
4.9
777 reviews
Store
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Gorgias: AI, Helpdesk & Chat

Gorgias: AI, Helpdesk & Chat

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!

Dev: Gorgias Inc.•Pricing Choose the plan that best fits your business. Starter plan $10 / month $0.40 per each additi
4.3
633 reviews
Store
#4
Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

Dev: Channelwill🇭🇰 HK•Pricing Choose the plan that best fits your business. Free Free Features Unlimited agent 1 store 20
4.8
385 reviews
Store
#5
Chatway Live Chat & AI Chatbot

Chatway Live Chat & AI Chatbot

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust...

Dev: Premio🇮🇱 IL•Pricing Choose the plan that best fits your business. Free Free Features 1 seat included 30 days cha
4.9
281 reviews
Store
#6
SB: Helpdesk, Live Chat & FAQs

SB: Helpdesk, Live Chat & FAQs

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

Dev: Shark Byte, Inc•Pricing Choose the plan that best fits your business. Free Free to install $0.25 per ticket after fi
4.5
243 reviews
Store
#7
Commslayer: AI Helpdesk & Chat

Commslayer: AI Helpdesk & Chat

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri...

Dev: Actuals Oy🇫🇮 FI•Pricing Choose the plan that best fits your business. 100% FREE HELPDESK Free Features Unlimited age
4.9
227 reviews
Store
#8
DC: WhatsApp Marketing + API

DC: WhatsApp Marketing + API

Manage Customer Service on WhatsApp, Instagram, Facebook, Email, Chat. Send WhatsApp Marketing Broadcasts & increase sales. Official WhatsApp API, Green Tick.

Dev: DelightChat•Pricing Choose the plan that best fits your business. Startup $29 / month 500 support tickets, 2500
4.8
208 reviews
Store
#9
Cleverific AI Upsell & Editing

Cleverific AI Upsell & Editing

Built for Shopify

Self-serve order editing & AI upsell: customers update their Shopify orders in seconds & buy through one-click post-purchase upsells, increasing AOV.

Dev: Cleverific, Inc•Pricing Choose the plan that best fits your business. Growth $59 / month Overages for order edits; U
4.7
204 reviews
Store
#10
Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

Top rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place.

Dev: Reamaze🇺🇸 US•Pricing Choose the plan that best fits your business. Re:amaze Basic $29 / month or $313.20/year and
4.4
180 reviews
Store
#11
Zipchat AI Chatbot & Live Chat

Zipchat AI Chatbot & Live Chat

Built for Shopify

AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

Dev: ZIPCHAT INC•Pricing Choose the plan that best fits your business. Free Free Features 120 AI replies/m Unlimited
5.0
161 reviews
Store
#12
Richpanel: AI Customer Support

Richpanel: AI Customer Support

Richpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.

Dev: Richpanel Inc🇺🇸 US•Pricing Choose the plan that best fits your business. PRO $89 / month or $828/year and save 22% $89
4.9
139 reviews
Store
#13
AI Contact Form Builder by ZB

AI Contact Form Builder by ZB

Built for Shopify

Type one sentence, get a whole contact form or survey. AI writes fields, pages and logic in 30s. Responses saved with analytics and CSV export. Free plan.

Dev: Zotabox🇻🇳 VN•Pricing Choose the plan that best fits your business. Free Plan Free Features Basic contact form: na
4.6
124 reviews
Store
#14
BotSpace: AI Chat & Helpdesk

BotSpace: AI Chat & Helpdesk

AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

Dev: BotSpace🇮🇳 IN•Pricing Choose the plan that best fits your business. External charges may be billed by BotSpace sep
4.7
81 reviews
Store
#15
Orderify ‑ Order Edit Cancel

Orderify ‑ Order Edit Cancel

Built for Shopify

Let your customers edit, cancel and reorder to reduce customer support tickets and cost while improving long term revenue and customer satisfaction.

Dev: Customer First focus•Pricing Choose the plan that best fits your business. Shopify Basic $4.99 / month Features Unlimited
4.8
59 reviews
Store
#16
QuickCEP: AI Support Agent

QuickCEP: AI Support Agent

在当今竞争激烈的电子商务领域,提高转化率对于Shopify商家和电子商务企业家来说至关重要。为了应对这一挑战,QuickCEP AI Agent提供了一种有效的解决方案,可以增强客户支持和互动。通过将人工智能与人工协助相结合,这些聊天机器人提供卓越的客户支持,推动转化率和销售额的增长,并提高整体效率

Dev: QuickCEP•Pricing Choose the plan that best fits your business. Free Free Features For individual sellers 100
4.9
54 reviews
Store
#17
Channel Sales Chat Bot CRM

Channel Sales Chat Bot CRM

Provide a VIP concierge service through live chat, CRM, and AI. Talk to customers and turn visitors into regulars of your brand.

Dev: Channel Corp.•Pricing Choose the plan that best fits your business. Free Plan Free to install additional SMS text
4.8
41 reviews
Store
#18
Relocate+ Order Editing

Relocate+ Order Editing

Built for Shopify

Cut support tickets with Relocate+. Let customers self-serve to fix shipping addresses, swap variants, and cancel orders instantly based on your custom rules.

Dev: Crowd Control🇺🇸 US•Pricing Choose the plan that best fits your business. Free Free Features Enable one type of order ed
5.0
41 reviews
Store
#19
Jotform AI Chatbot ‑ Live Chat

Jotform AI Chatbot ‑ Live Chat

Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required

Dev: Jotform Inc.🇺🇸 US
3.9
36 reviews
Store
#20
Crisp ‑ Helpdesk & AI Chatbot

Crisp ‑ Helpdesk & AI Chatbot

Looking for a powerful; yet affordable, AI-powered multichannel help desk for your online store? Install our Shopify app today and get started for free.

Dev: Crisp🇫🇷 FR•Pricing Choose the plan that best fits your business. External charges may be billed by Crisp separa
4.0
33 reviews
Store
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